Although her title official reads, “Member Service Representative,” Toni Jung sometimes feels her work in Dakota West Credit Union’s New England branch is also part psychiatrist and part preacher. Probably because Toni’s face has greeted the members here for nearly forty years, building relationships with many of our members during that time. Her landmark anniversary lies just around the corner next month.
“Toni is the Tom Brady of New England,” her fellow Member Service Representatives jest, referring to her longevity and popularity among our members.
She enjoys seeing familiar faces across the counter as well. “People who were members when I got here – their grand kids and kids are members.”
Before becoming Dakota West Credit Union, the Hettinger County branch went by the name Heartland Community Credit Union and before that New England Credit Union, and Toni has seen it all.
“Technology certainly remains one of the biggest changes. I remember gigantic ledgers that were eight to ten inches thick. There was a lag of at least a week to research a transaction.” Having called the same structure her place of employment for four decades, Toni has seen technology come and go. “The fax machine was such an improvement.”
Toni feels grounded in New England, not just because of the familiarity of Dakota West Credit Union, but her roots in the community. “I have lived in New England all of my life.” With kids and grand kids surrounding her, we look forward to keeping Toni in our community and in our branch, continuing to be legendary in New England.