If you’ve been a member of Dakota West for a spell, you’ve probably spoken with Sandy Bakke, the voice of our Card Services department. She’s been a fixture in our Watford City branch for more than a quarter of a century joining us at just the right time in her life.
“I was babysitting for someone who knew I was ready to not be babysitting anymore,” she recalls when she began at McKenzie County Credit Union. She started in the lobby of the former location across the street, which her current office now overlooks. Today she monitors the activity of all Dakota West debit and credit cards, tackles fraudulent alerts like a ninja, and shares her knowledge about the ways in which the credit union has grown into a modern financial institution.
Most of her time away from the branch is spent with family, whether close by, or across the state. When asked what she might be doing if she were not spending her days at Dakota West, she admits that not something she’s thought about for years. “Although, retirement is an option.”
Often she protects our members in ways they do not even recognize, such as identifying online transactions a member is attempting are actually originating abroad, which is automatically declined for the member’s protection. “They usually thank me for having that feature, because websites don’t always reveal when they operate overseas.” She values any time she receives words of gratitude.
For the experience and expertise she shares with our staff, and the effort she focuses every day on every card for every member, we thank you, Sandy!